FAQ
PRODUCT INFORMATION
ARE YOUR DESIGNER ITEMS AUTHENTIC?
YES! We only sell authentic items guaranteed or your money back. All our items are authenticated by us. We are professionally trained in authentication. We also use a third party service.
Authenticity Guarantee
In our continued effort in the fight against counterfeit luxury goods, LUXICA LLC sells 100% authentic designer items exclusively and does not accept, sell or tolerate counterfeit items.
All items undergo an extensive authenticity verification process by our our team of in-house specialists, and outside product experts before they ever go online for sale Despite this detailed authentication process, we offer a 100% MONEY BACK AUTHENTICITY GUARANTEE for worry-free online shopping.
We value our customers and take pride in offering the best quality AUTHENTIC designer pieces in the luxury fashion world, at great prices.
DO YOU SHIP OUTSIDE OF US?
YES we ship worldwide. FREE SHIPPING IN USA.
WHAT ARE YOUR SHIPPING TIMES?
1-2 business days to process the order & 2-3 business days for Shipping Time.
ARE YOUR SKINCARE PRODUCTS PARABEN-FREE?
Yes, all of our products are made without the use of parabens.
ARE YOUR SKINCARE PRODUCTS GLUTEN-FREE?
All products are gluten-free.
ARE YOUR SKINCARE PRODUCTS VEGAN?
A few of our products are 100% vegan. Princess Fantasy Primer, Her Majesty CC Serum and Queen’s Dream Detox Night Cream.
ARE YOUR SKINCARE PRODUCTS NATURAL?
Our products are made using natural ingredients, however, not all are 100% natural.
ARE YOUR SKINCARE PRODUCTS SAFE FOR PREGNANT CUSTOMERS?
Yes, all of our products are safe to be used by pregnant or nursing mothers. Please consult your doctor first before use due to sensitivities to certain ingredients such as Retinol.
ARE YOUR PRODUCTS CRUELTY-FREE?
Yes, all of our products are cruelty-free. We do not test on animals.
WHAT'S YOUR RETURN POLICY?
Due to the nature of our products, we offer a 30 day return policy on unopened and unused products.
To be eligible for a return, your item must be unused and unopened. It must also be in the original packaging with the factory seals in place.
All Consignment item are final sale. This includes all handbags, shoes and accessories.
To complete your return, please email us: Luxicabeauty@gmail.com
Please contact us if you have any questions.
Call us: (702) 350-2625
WHAT IF MY ITEM ARRIVED DAMAGED?
Please email us at luxicabeauty@gmail.com.
HOW LONG DOES IT TAKE TO SHIP?
For USA all items are shipped same or next day. Most packages arrive within 2-3 days with Priority mail. Please allow extra shipping time due to possible shipping delays especially during the holiday season.